CX with Christiana
Christiana Oladele
Customer Experience & Executive Support

Christiana Oladele

CX & Executive Support Specialist

I turn messy inboxes, escalations, and overbooked calendars into calm, resolved, on-time outcomes — so founders can stop firefighting and get back to building.

Schedule a call See my work
Available for remote roles — full US, UK & EU shift overlap
About

Support that actually resolves — not just replies.

I'm Christiana — a customer experience and executive support specialist with two years handling live chat, email, and phone support across travel and client services, plus independent executive support for founders and C-suite teams.

Most support "handles" tickets. I close the loop: fast first responses, accurate case records, clean handoffs, and after-sales follow-through that keeps customers loyal instead of churning. On the executive side, I keep inboxes, calendars, and CRMs running so nothing slips — even when three leaders' schedules are moving at once.

My Health Information Management background means I treat sensitive data with documentation-first discipline — a real edge for healthcare-adjacent and compliance-conscious teams.

Who I help

Founder-led startups and small teams in SaaS, fintech, e-commerce/logistics, and healthcare-adjacent spaces that need reliable support and exec capacity without a big-company hiring process.

How I work

Resolution-first, documented, and calm under pressure. I standardize the messy parts — escalations, refunds, scheduling conflicts — so they stop recurring.

Why I'm different

Multi-channel CX and multi-executive EA in one hire, a documentation-first mindset from HIM training, and a redundant fiber + solar-backed home setup built for full-shift reliability.

Services

Two skill sets. One dependable hire.

Bring me on for customer experience, executive support, or both — clearly scoped so you know exactly what you're getting.

Customer Experience

Support that keeps customers

  • Multi-channel support — live chat, email & phone
  • Ticket management & accurate case documentation
  • After-sales: cancellations, refunds & itinerary/order changes
  • Complaint resolution & de-escalation
  • Knowledge base & help-doc improvement to deflect repeat tickets
Executive Support

Operations that stay on the rails

  • Calendar & scheduling management across multiple executives
  • Inbox management, triage & follow-up
  • CRM management & pipeline hygiene
  • Research, documentation & SOP creation
  • Process improvement to stop recurring problems at the source
Proof of Work

Real situations, resolved.

Problem, solution, result — the way the work actually happened.

01

High-volume travel support without dropped handoffs

Customer Experience · Dreamport
The problem

High volumes of client inquiries across email, live chat, and phone — complex international itineraries, multi-currency payments, and a steady stream of after-sales requests (cancellations, refunds, changes), all needing fast, accurate handling with no records lost between agents.

What I did

Managed the inbox across all three channels with rapid booking solutions and consistent lead follow-up. Processed complex itineraries and multi-currency payments in Sabre GDS and internal platforms. Documented and tracked every case in CMS, GBO, and GDS for accurate records and seamless team handoffs, and owned after-sales end to end.

The result

Responsive, high-quality support across every inbound channel — with resolution speed, case accuracy, and client satisfaction held consistent, and no leads left to slip through the cracks.

Sabre GDSCMSGBO Live chatEmailPhoneMulti-currency payments
02

Three executives, zero scheduling collisions

Executive Support · Freelance
The problem

Supporting three C-suite executives — COO, CFO, and CEO — at the same time, across overlapping calendars, inboxes, and CRM activity, where a single missed conflict could cost a leadership meeting.

What I did

Ran concurrent scheduling, inbox, and CRM support using Asana, GoHighLevel, and Microsoft 365. Caught a double-booked executive meeting before it became a problem and independently owned the full reschedule — coordinating both sides to clear the overlap without escalating it upward.

The result

No dropped executive commitments and no leadership time lost to conflicts — the reschedule was handled quietly and completely, without the executives having to step in.

AsanaGoHighLevelMicrosoft 365 Calendar managementInbox triageCRM
Work samples

Click any sample to view it full-screen

Real samples from live support work — click any one to view it full-screen.

Before and after: an angry refund-demand email turned into a 5-star review and repeat customer
Email — angry customer to 5-star review
Live chat helping a customer secure a travel booking before the seat sold out
Live chat — travel booking support
Reservation tracking sheet with booking status, dates and customer contact details
Booking & reservation tracking
A full executive week managed in Google Calendar — meetings, reviews and recurring blocks
Executive calendar management
Brand outreach tracker logging contacts, follow-up dates and response status
Brand outreach & CRM tracking
A researched, formatted industry brief — an example of documentation and report preparation
Research & documentation
By the numbers

The scope I've handled

0
Years of multi-channel support
0
C-suite executives supported at once
0
Live channels: chat, email & phone
0+
Booking & CRM systems used
(Sabre GDS, CMS, GBO)
Where I've delivered
Dreamport◆ Anderson Vacations◆ Freelance C-Suite Support◆ Travel & Booking◆
Testimonials

In their words

Very attentive, with good attention to detail. She spoke clearly and communicated well — and she knows exactly how much to manage and organise. I'd absolutely recommend her.

T
Tbo Soto
Tbodidthat

Your communication skills are excellent, and it made working with you seamless and enjoyable. Despite my very messy schedule, you were accommodating of my time. If I were hiring full-time, I'd definitely choose you.

C
Executive support client
Direct client feedback via WhatsApp

Christiana was extremely reliable and organized throughout our time working together. She stayed on top of tasks, communicated clearly, and made things easy for me.

C
Verified client
Executive support engagement · see all reviews
Contact

Let's talk about your support & ops.

Available for full-time, contract, and freelance engagements. I reply within 24 hours.

✉️
cxwithchristiana@gmail.comEmail — best for detailed briefs
💬
WhatsAppFastest for a quick question
in
LinkedInSee my full background
📅
Book a 15-min callPick a time that works for you

Prefer email? Reach me directly at cxwithchristiana@gmail.com.